As we want all our customers happy we do offer is a 7 days period for exchange 01 piece for other of equal or greater value in cases of manufacturing defect. (Not Valid For damages caused by misuse of products)Final sale no refunds.
Our products are very good quality,made of very good and selected material and go trough very high quality control. Anti Allergic made material base is Brass then Gold and White /Black Rhodium plated,with Zircons,Swarovski Crystals, Strass , Natural Stones,Leather and Brazilian Crystals.
Protect your Jewelry
We suggest our customers to remove jewelry before bed or physical activity. Remember that jewelry can be damaged with excessive heat, chlorine, salt water or perspiration. Store your jewelry in cool, dark, dry environment when not being worn.Therefore it is important to take proper care to ensure the durability of jewelry: Cleaning products should not interact with the jewelry. The friction against sand, contact with sea water acts on domestic work or rough surface can damage the piece. After applying products such as perfume, moisturizing cream, make-up or hair dye, you need to wait few minutes for them to dry. You may want to wait a few minutes before placing the jewelry. Care should be taken not to let the jewelry fall . The pieces with crystals or natural stones can break in cases of fall, and if this happens, there is no repair. To ensure greater protection against scratches, jewelry should be stored inside individual soft jewelry pouch.
Cleaning your Jewelry
Clean all jewelry with a soft brush or cloth. Soap and water is the best method for cleaning. Jewelry must be dried properly with a soft cloth or towel. Sterling Silver cleaner is not recommended to clean gold plated items.
Excludes: Pieces broken, torn, crumpled or scratched; Stones broken or loose; Opaque or milky stones; Incomplete pieces; damage due to falls; Handling or contact with chemicals, sea water, swimming pool; Darkened by dirt: For misuse or wear; Worn by constant use;This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish. .
All occurrences involving exchange must be made within 7 (seven) calendar days from the date of purchase, and must be communicated through our email .
* Once the manufacturing defect has been verified, We may repair the product or replace it with another one if the product is available in stock.
NO REFUNDS.7 DAYS EXCHANGE ONLY :01 PIECE EQUAL OR GREAT VALUE.
.To begin an exchange / warranty procedure in case of manufacturing defect jewelry only , please email to : - SUBJECT: beginning exchange for manufacturing defect.
STATING: • Order sales channel - place(Mr Nova1's consigned Store name and location).
• ATTACH sharp pictures of defective parts. • The email will be answered by the responsible department that will proceed with your request. Any doubt we are at your disposal.Thank you.